SAP CRM ONLINE TRAINING | LIVE INSTRUCTOR ONLINE TRAINING BY TOP CONSULTANTS PDF  | Print |  E-mail

SAP - CRM

  1. CRM Overview

    a. CRM – Definition
    b. Why CRM is required?
    c. Benefits
    d. The types of data CRM projects collect
    e. Industries where CRM is Applied
  2. ERP and SAP  CRM Overview

    a. ERP Definition and Overview
    b. SAP Architecture
    c. Career Opportunities and Industry Trends 
    d. my SAP CRM Overview.
    e. my SAP CRM Server Architecture and Capabilities
    f. Channels of Interaction
  3. Business Partner 

    a. SAP Business Partner
    b. Use Partner categories, BP Type, Business Partner grouping and BP  Roles.
    c. BP Relationships
    d. Customizing and configuration
  4. Organizational Management

    a. Overview
    b. Organizational Structure
    c. Organizational Objects and Attributes
    d. Customizing and configuration.
  5. Product Master

    a. Product Master Basics
    b. Hierarchies, Categories, Set types and Attributes.
    c. Maintaining Products
  6. Territory Management

    a. Territory Management
    b. Functions and How Territory Management is used
    c. How to maintain Territories.
  7. Transactions

    a. Structure of Sales Transactions
    b. Transaction Types
    c. Item category and Item determination.
  8. Activity Management

    a. Overview of Activity Management
    b. Customizing Activity Management